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Browsers & Cookies

For your best viewing experience of our site, please make sure you are using at least the following browsers: Internet Explorer 8.0+ or Mozilla Firefox 3.5+

Cookies are settings which allow any website to recognize and validate that you are the actual person logged in to the site. Cookies simply allow you to remain connected to our site. Otherwise, with every page load, your computer would be disconnected from our web server. Thus, you would make an entirely new connection every time you loaded a new page from our site. This would not be practical for you as a member. The cookie is a simple, invisible and non-harmful character string, and does not divulge any information about you or risk your anonymity. To get help with cookies for your computer please press F1 on your keyboard. Please enable cookies to eliminate problems in accessing our site, as well as other sites which also require cookies for access.

Sign In Errors

If you cannot log in, it is possible that you forgot your existing username or password information. Please use the Lookup My Password form on the Member Login page to generate your information to your real e-mail address. Then try to log in again with this information which was sent to you.

There is no time limit to being logged in to the site. However, we do have a 60 minute auto log out which takes place 60 minutes after your last page view when you do not return to the site. If this is the case, simply log back in. Please try to not leave uncompleted e-mail messages dormant due to the fact that after 60 minutes if you try to send a message in a logged out status, you may lose your information. To fully log out, use the Log Out link in the navigation bar, and do not just close the browser window.

Q. I logged in, but the site does not seem to recognize that I am logged in. What should I do?Solution #1 - Have you checked your Cookie Settings? You should be able to see your username under the word Welcome located on your logged in member home page. If you cannot reach this page, then the most likely situation is that you do not have cookies enabled in your browser. Please enable cookies to eliminate problems in accessing our site, as well as many other sites which also require cookies for access.

Solution #2 - Have you checked your Anti-Virus or Firewall programs? Having Anti-Virus and Firewall software installed are extremely important to help ensure the security and health of your computer, but sometimes certain types of this software will disable cookies automatically when you install or activate them. Please check these settings within your software to be sure that you have cookies enabled.

Solution #3 - Please keep your browser version updated. Check your computer for adware or spyware. Try logging on through a friend's computer. Trial and error is usually the best way to focus in and solve issues such as these. We have given general solutions which will solve these problems 99% of the time. You will still need to do your part to locate the problem since everyone's computer is different.

Communication Errors

Communication errors usually occur when a basic member attempts to access a Premium Member. Examples are: initiate an email or reply to a wink. You will be redirected to a page notifying you that you're trying to access a premium feature and to continue you must Upgrade. Any other errors should be directed to customer support using the contact form.

Forgot Password/Username

Your username and password can be retrieved from the Member Login page. Simply enter your e-mail address using the Lookup My Password form, and your username and a new temporary password will be sent to you. When you log in, you will be prompted to change your temporary password to a permanent password that you prefer.

Username and/or password requested, but still have not received it. Why is that? Solution #1: - Be sure you provided the exact information. You must enter the exact e-mail address and birth date you provided to us when you registered. Otherwise, we are not able to generate this information for you due to security issues.

Solution #2: - Are our e-mails sent to you being blocked? It is possible that the e-mail which was generated to you ended up in your bulk e-mail folder at your real e-mail address. You will need to unblock our FriendsWorldwide.com domain using the instructions from your e-mail program. Yahoo, Gmail, AOL, and MSN all have different instructions for how to unblock domains. These instructions change frequently when the e-mail programs are updated, so please consult with the help section of the specific vendor you are using.

Solution #3: - Are you having ISP problems? You may be currently having problems with your ISP. Double check to see if you are having a problem.

Can you change my password for me? No. You must change it using the Lookup My Password form on the Member Login page. Your password is encrypted, and we cannot decipher it, nor send it to you. If we could, then we would not be providing you with the quality level of security that we strive to maintain for you, and all our members.

Photo Errors

For preventing photo errors, please follow the guidelines in the Photos section of the resources section. You can click on the green Photos tab up top on this page. To submit photo manually to us, please attach then send your photos to us via email to at Photos@FW-Mail.net. Manually submitted photos must come from the email you registered with.

Profile Errors

If the notice on the page states that the member is unavailable, it means the member has chosen to hide his/her profile and it cannot be viewed at this time.

If you are not finding results in a specific location please try expanding your search criteria. Note that so if you have minimal or no results in a given area, our database is in constant expansion. Simply try back very shortly. Most likely, this will be a very temporary situation.

Registration Errors

Your system tells me that my e-mail address is already taken. I don't remember signing up with your site in the past. It's possible that you previously signed up with our site and simply don't remember. If that's the case, simply request your username and password by entering your e-mail address and birthdate on Lookup My Password section located on the Member Login page. Your username and a new temporary password will be sent to you within a minute or two at your real e-mail address. You can then change your temporary password to a permanent one that you prefer when you login.

Your e-mail address and password cannot be the same in order to protect your anonymity.

Search Errors

If you are not finding results in a specific location please try expanding your search criteria. Note that so if you have minimal or no results in a given area, our database is in constant expansion. Simply try back very shortly. Most likely, this will be a very temporary situation.

Subscription Errors

Our card payment processor is one of the largest and most reputable in the world. Acceptance or denial of your card(s) depends solely on our processor. Consequently, we have no control regarding this matter.

As a secondary option, we also accept Cashier's check or money order: Please make sure to include your username on your Cashier's check or money order. Payments may be mailed to:

Friends Worldwide, 817 W. Peachtree St. NW, Suite A100-123, Atlanta, GA 30308, USA
We accept cashier's checks and money orders in U.S CURRENCY only. We will process these payments immediately upon receipt, so you are more than welcome to overnight your payment. No personal checks

If you submitted two payments by accident, please use the contact us page so that we can credit your credit or debit card.